Privacy Policy

Vave Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected when you visit the website, create an account, use casino services or contact support. It also explains why information is used, when it may be shared, how it is protected, how long it may be retained and how you can exercise available privacy rights.

Vave Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/1676/0905, issued to Chestoption Sociedad De Responsabilidad Limitada under parent group Latcas B.V.

Information we collect

The information handled by Vave Casino depends on how you use the website and services. Some information is provided directly by you, while other information is collected automatically when you access the website. Information may be combined where reasonably necessary to operate your account, provide support, protect the platform or meet applicable obligations.

Account and contact details

When you register or manage an account, we may collect details such as your name, date of birth, contact details, username, account preferences and other information you choose to provide. We may also keep records of communications, including support requests, complaints, questions and information used to resolve an account issue.

Identity and verification information

To confirm your identity, age, location, account ownership or eligibility to use particular services, we may ask for verification information. This can include information shown on identity documents, proof of address, images and other material required for a verification review. Additional checks may help prevent fraud, identity misuse, money laundering, account abuse and other unlawful or prohibited activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, payment methods, gaming activity, account balances and transaction history. Payment providers may process payment details directly. We may receive confirmation, reference information and other records needed to administer a transaction, investigate an issue and maintain accurate financial records.

Device, cookie and usage information

When you use the website, technical information may be recorded. This may include your IP address, browser type, operating system, device identifiers, language settings, pages visited, access times, approximate location and interaction data. We may also use cookies and similar technologies to support sessions, remember preferences, understand website use and improve performance.

How and why information is used

Vave Casino uses personal information for reasonable purposes connected with operating an online casino and providing related services. These purposes may include running your account, communicating with you, processing transactions, maintaining security and meeting applicable requirements.

Creating, maintaining and administering your account.
Providing access to games, account tools and customer support.
Confirming identity, age, location and account ownership.
Processing deposits, withdrawals and other account transactions.
Carrying out security, risk, anti-fraud and responsible gaming checks.
Detecting, investigating and preventing suspicious, prohibited or unlawful activity.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Responding to questions, complaints, disputes and other requests.
Monitoring website operation, fixing technical problems and improving services.
Sending service messages, including account notices, verification updates and security alerts.
Sending marketing communications where permitted and where the required consent or another lawful basis applies.

Some information is necessary to provide the services or complete security and verification checks. If you do not provide requested information, or if information cannot be verified, access to some features may be delayed, restricted or unavailable. We aim to collect information that is relevant to the purposes described in this policy and avoid using it in ways that are incompatible with those purposes.

Sharing information

Personal information may be shared where reasonably necessary to operate the services, complete a transaction, provide support, perform verification, protect the website or meet an obligation. This may include payment and financial service providers, identity and verification services, technology and hosting providers, security and fraud prevention specialists, customer support providers, professional advisers and other service providers acting on our instructions.

Information may also be disclosed where required or permitted by law, to protect the rights and safety of players or the website, or in connection with a legal process. Some service providers may handle information in Australia or another country. Where information is handled overseas, reasonable steps should be taken to support appropriate security and privacy protections, subject to applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, support account functions, remember settings, understand how the website is used and improve content and performance. Some cookies may be essential for the website to work correctly, while others may support preferences, analytics or marketing activity.

You can manage, restrict or delete cookies through your browser settings. Your browser may allow you to block certain cookies, clear existing cookies or control whether cookies are stored in the future. If you block or delete essential cookies, some website functions may not operate correctly and you may need to enter information again.

Security

Reasonable technical, administrative and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Depending on the circumstances, these measures may include access controls, authentication processes, monitoring, encryption and other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee complete security. You should keep your login details confidential, use a secure device and notify support if you suspect unauthorised access or unusual activity. We may use account or support channels to contact you about important security matters.

Keeping information

Personal information is kept for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, the reason it was collected, account and transaction history, security requirements, dispute considerations and applicable obligations. Some records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of. Deletion may not be possible where records are needed for legal, security, transaction, fraud prevention or dispute-related purposes.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, asking for information to be deleted where it is no longer required, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@vave-casino.best. Please describe your request clearly and provide enough information to help identify the relevant account. We may need to verify your identity before providing information or making changes, helping to ensure that personal information is not disclosed to the wrong person.

Access: request a copy or summary of personal information held about you, subject to applicable limits and exceptions.
Correction: ask for information to be updated where it is inaccurate, outdated or incomplete.
Deletion: ask for information to be removed where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for legal, security, transaction or dispute purposes.
Marketing consent: withdraw consent to marketing communications by contacting support@vave-casino.best or using an unsubscribe option where one is provided. Essential service, account and security messages may still be sent.
Questions and complaints: raise a concern about how your information has been handled so that the matter can be reviewed.

We aim to respond to privacy requests within a reasonable period. The timing and outcome may depend on the nature of the request, the information involved and any legal or security obligations that apply. If a request cannot be completed in full, we aim to explain the reason in general terms.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page. You should review the policy periodically, particularly before using the services after a significant update.